At SmittenSmit Foods ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit https://www.smittensmitfoods.com ("Website") or purchase our products.

By accessing or using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

• Full Name

• Email Address

• Mobile Number

• Billing Address

• Shipping Address

• PIN Code

• Order Details

• Payment Information (processed securely by our payment partners)

• Customer Support Communications

Automatically Collected Information

When you browse our Website, we may automatically collect:

• IP Address

• Browser Type

• Device Information

• Operating System

• Website Usage Data

• Referring Website

• Pages Visited

• Date and Time of Visit

• Cookies and Similar Technologies

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Deliver products

• Provide customer support

• Send order confirmations and shipping updates

• Improve our products and services

• Personalize your shopping experience

• Process payments securely

• Detect and prevent fraud

• Comply with legal obligations

• Send promotional emails, SMS, or WhatsApp messages (only where permitted or with your consent, where required)

You may opt out of promotional communications at any time.

3. Payment Security

Payments made on SmittenSmitFoods.com are processed through trusted third-party payment gateways.

We do not store your complete credit card, debit card, UPI PIN, CVV, or banking credentials on our servers.

4. Cookies

Our Website uses cookies and similar technologies to:

• Remember your preferences

• Keep your shopping cart active

• Improve website performance

• Analyze visitor behavior

• Enhance user experience

• Support advertising and remarketing campaigns

You can disable cookies through your browser settings; however, some features of the Website may not function properly.

5. Sharing of Information

We may share your information only with trusted third parties as necessary to operate our business, including:

• Shipping and logistics partners

• Payment gateway providers

• Technology and hosting providers

• Analytics providers

• Marketing service providers

• Government or regulatory authorities when required by law

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

6. Data Security

We implement reasonable technical, administrative, and organizational safeguards to help protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your data, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

• Complete your orders

• Provide customer support

• Meet accounting and tax requirements

• Resolve disputes

• Enforce our legal agreements

• Comply with applicable laws

When no longer required, information is securely deleted or anonymized where appropriate.

8. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Update your account details

• Request deletion of eligible personal information

• Withdraw consent where processing is based on consent

• Opt out of marketing communications

To exercise these rights, please contact us using the details below.

9. Children's Privacy

Our Website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.

10. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for their privacy practices, content, or security. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

Any updates will be posted on this page with a revised Effective Date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

SmittenSmit Foods

Website: https://www.smittensmitfoods.com

Email: support@smittensmitfoods.com

Customer Support Hours:

Monday – Saturday

10:00 AM – 6:00 PM (IST)

13. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from this Privacy Policy or the use of the Website shall be subject to the exclusive jurisdiction of the competent courts where SmittenSmit Foods operates, unless otherwise required by applicable law.

By using SmittenSmitFoods.com, you acknowledge that you have read, understood, and agreed to this Privacy Policy.