Welcome to SmittenSmit Foods. We are committed to delivering fresh, high-quality food products to our customers. Due to the nature of food products, our Return & Refund Policy has been designed to ensure food safety and customer satisfaction.

1. Return Eligibility

Returns are accepted only in the following cases:

• You received a damaged or leaking product.

• You received the wrong product.

• The product is expired at the time of delivery.

• The product was damaged during transit.

• The package was tampered with before delivery.

To be eligible, the issue must be reported within 24 hours of delivery.

2. Non-Returnable Items

For hygiene and food safety reasons, we cannot accept returns or exchanges for:

• Opened or partially consumed food products.

• Products damaged due to improper storage after delivery.

• Products returned due to personal taste or preference.

• Products purchased during clearance or promotional sales unless damaged or incorrect.

• Products where the original packaging has been removed or altered.

3. How to Request a Return

To initiate a return or refund request, please contact our customer support within 24 hours of receiving your order.

Please include:

• Order Number

• Full Name

• Registered Email Address

• Contact Number

• Clear photographs or a short video showing the issue

• Images of the outer packaging and shipping label

Failure to provide sufficient proof may result in rejection of the request.

4. Inspection & Approval

Once we receive your request, our quality assurance team will review the information.

If your request is approved, we may:

• Send a replacement product, or

• Issue a refund to your original payment method, or

• Provide store credit, where applicable.

The resolution method will depend on product availability and the nature of the issue.

5. Refund Timeline

After approval:

• UPI Refunds: 2–5 business days

• Credit/Debit Card Refunds: 5–10 business days

• Net Banking Refunds: 5–10 business days

• Wallet Refunds: As per the respective payment provider's processing time.

Shipping charges are non-refundable unless the error was caused by SmittenSmit Foods.

6. Order Cancellation

Orders may be cancelled only before they are processed or dispatched.

Once an order has been packed or shipped, cancellation requests cannot be accepted.

7. Failed or Duplicate Payments

If your payment is deducted but your order is not confirmed, the amount is generally reversed automatically by your bank or payment gateway within 5–7 business days.

If the refund is delayed beyond this period, please contact our support team.

8. Incorrect Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

SmittenSmit Foods is not responsible for delivery failures caused by incorrect or incomplete addresses provided during checkout.

9. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

SmittenSmit Foods

Email: support@SmittenSmitFoods.com

Website: www.SmittenSmitFoods.com

Customer Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)

By placing an order on SmittenSmitFoods.com, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.