Welcome to SmittenSmit Foods. These Store Policies govern your use of SmittenSmitFoods.com and the purchase of products from our online store. By accessing our website or placing an order, you agree to comply with these policies.

1. About SmittenSmit Foods

SmittenSmit Foods is committed to providing premium-quality packaged food products made with care and delivered safely to customers across India. We strive to maintain the highest standards of product quality, customer service, and food safety.

2. Product Availability

• All products displayed on our website are subject to availability.

• We reserve the right to discontinue, modify, or limit the quantity of any product without prior notice.

• If a product becomes unavailable after an order is placed, we will notify you and provide an appropriate resolution, which may include a refund or an alternative product.

3. Product Information

We make every effort to ensure that product descriptions, images, ingredients, nutritional information, pricing, and other details are accurate.

However:

• Product images are for illustrative purposes only.

• Actual packaging, colors, and appearance may vary.

• Minor differences in weight, texture, or appearance may occur due to manufacturing processes.

• Customers should always read the product label before consumption.

4. Pricing Policy

• All prices displayed on the website are in Indian Rupees (₹).

• Prices may change without prior notice.

• Promotional prices are valid only for the stated period.

• Applicable taxes will be calculated during checkout where required.

5. Orders

We reserve the right to:

• Accept or reject any order.

• Cancel orders suspected of fraud or unauthorized activity.

• Limit quantities purchased by a single customer.

• Cancel duplicate or bulk orders placed for resale without authorization.

If an order is cancelled after payment has been received, the eligible amount will be refunded to the original payment method.

6. Payment Methods

We accept secure online payments through approved payment gateways, including:

• UPI

• Credit Cards

• Debit Cards

• Net Banking

• Digital Wallets

• Other payment methods displayed during checkout

Orders are processed only after successful payment confirmation unless Cash on Delivery (COD) is offered.

7. Food Safety

To ensure the highest standards of food safety:

• Store products according to the instructions on the packaging.

• Consume products before the "Best Before" or expiry date.

• Do not consume products if the package appears tampered with or damaged.

• Contact us immediately if you receive a defective or damaged product.

8. Order Cancellation

Orders may be cancelled before they are processed or dispatched.

Once an order has been packed or shipped, cancellation may not be possible.

Please refer to our Cancellation & Refund Policy for more information.

9. Returns & Refunds

Due to hygiene and food safety regulations, most food products are non-returnable unless:

• The wrong item was delivered.

• The product arrived damaged.

• The product was expired upon delivery.

• The package was tampered with during transit.

Please refer to our Return & Refund Policy for complete details.

10. Shipping & Delivery

Orders are shipped to serviceable locations across India.

Estimated delivery times are provided during checkout but may vary due to courier operations, weather conditions, holidays, or other unforeseen circumstances.

Please refer to our Shipping & Delivery Policy for detailed information.

11. Customer Responsibilities

Customers agree to:

• Provide accurate personal and delivery information.

• Maintain the confidentiality of their account credentials.

• Use the website only for lawful purposes.

• Not misuse, copy, or interfere with the website or its services.

12. Promotions & Discount Codes

• Promotional offers are subject to specific terms and conditions.

• Only one promotional code may be applied per order unless otherwise stated.

• Discount codes cannot be exchanged for cash.

• SmittenSmit Foods reserves the right to modify or withdraw promotions at any time.

13. Intellectual Property

All content available on SmittenSmitFoods.com, including:

• Logos

• Brand names

• Product images

• Graphics

• Text

• Website design

• Icons

• Marketing materials

is the intellectual property of SmittenSmit Foods and may not be copied, reproduced, distributed, or used without prior written permission.

14. Limitation of Liability

To the maximum extent permitted by applicable law, SmittenSmit Foods shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.

Our total liability, if any, shall not exceed the amount paid by the customer for the relevant order.

15. Privacy

Customer information is handled in accordance with our Privacy Policy. We are committed to protecting your personal information and processing it responsibly.

16. Policy Updates

SmittenSmit Foods reserves the right to modify or update this Store Policy at any time.

Changes become effective immediately upon publication on the website.

Customers are encouraged to review this page periodically.

17. Contact Us

For any questions regarding these Store Policies, please contact us:

SmittenSmit Foods

Website: https://www.smittensmitfoods.com

Email: support@smittensmitfoods.com

Customer Support Hours:

Monday – Saturday

10:00 AM – 6:00 PM (IST)

By accessing or using SmittenSmitFoods.com, you acknowledge that you have read, understood, and agreed to these Store Policies.