Welcome to SmittenSmit Foods. We are committed to delivering fresh, high-quality food products safely and on time. This Shipping & Delivery Policy explains how we process, ship, and deliver your orders.

1. Order Processing

• Orders are processed after successful payment confirmation.

• Orders are typically processed within 1–2 business days (excluding Sundays and public holidays).

• During festivals, sales, or unforeseen circumstances, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a confirmation email and/or SMS with your shipment tracking details, where available.

2. Shipping Coverage

SmittenSmit Foods currently delivers to most serviceable locations across India through trusted courier and logistics partners.

Delivery availability depends on your PIN code. If your location is not serviceable, you will be notified during checkout or shortly after placing your order.

3. Estimated Delivery Time

Estimated delivery timelines are:

• Metro Cities: 2–5 business days

• Tier 2 & Tier 3 Cities: 3–7 business days

• Remote or Rural Areas: 5–10 business days

Delivery timelines are estimates and may vary due to weather conditions, natural disasters, courier delays, government restrictions, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

From time to time, SmittenSmit Foods may offer:

• Free shipping promotions

• Discounted shipping offers

• Special delivery campaigns

These offers are subject to their respective terms and conditions.

5. Order Tracking

Once your order is dispatched, you will receive shipment tracking information via email or SMS (where available).

Customers can use the tracking details to monitor the status of their shipment.

6. Delivery Attempts

Our courier partners generally make multiple delivery attempts.

If delivery cannot be completed due to:

• Incorrect or incomplete address

• Recipient unavailable

• Incorrect contact information

• Failure to accept delivery

the shipment may be returned to us. Additional shipping charges may apply for re-dispatch.

7. Delivery Inspection

Upon receiving your order, please inspect the package immediately.

If you notice:

• Damaged packaging

• Tampered seal

• Missing items

• Wrong products

• Leaking or defective products

please take clear photographs and contact our customer support within 24 hours of delivery.

8. Delayed Deliveries

While we strive to deliver every order on time, delays may occasionally occur due to:

• Severe weather conditions

• Transport disruptions

• High seasonal order volumes

• Government regulations

• Courier partner delays

• Other unforeseen events

SmittenSmit Foods shall not be held liable for delays caused by factors beyond our reasonable control.

9. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

SmittenSmit Foods is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete addresses submitted during checkout.

10. Damaged or Incorrect Orders

If you receive a damaged, defective, expired, or incorrect product, please contact our customer support within 24 hours of delivery with:

• Order Number

• Clear photographs or a short video of the product

• Images of the shipping package and shipping label

• Description of the issue

Eligible cases will be handled in accordance with our Return & Refund Policy.

11. International Shipping

At present, SmittenSmit Foods ships only within India.

International shipping services are not currently available.

12. Contact Us

For any shipping or delivery-related questions, please contact us:

SmittenSmit Foods

Email: support@smittensmitfoods.com

Website: www.smittensmitfoods.com

Customer Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)

By placing an order on SmittenSmitFoods.com, you agree to this Shipping & Delivery Policy.